STANDARD BOOKING TERMS & CONDITIONS
The terms and conditions of the Letting Contract is agreed by both parties as follows. This agreement protects both guests, owners & booking agent, in the event of any problems or discrepancies. On payment of the guests deposit it is deemed the guest accepts the Booking Terms & Conditions.
BOOKINGS – Bookings are accepted by us in good faith as agents for the property owners. We cannot be held responsible for actions taken by the owner of the premises or other occurrences which are outside of our control such as:
- The property is sold
- The tariff is increased prior to your occupation
- The property is altered in any way
- Malfunction of the inventory articles
- The property is withdrawn from letting
- In any of these events we shall make every effort to find alternative accommodation for you.
DEPOSIT – To secure your booking a deposit of 20% of the total booking fee is due at the time of making the booking. Should your deposit not be paid, the booking will be automatically cancelled.
We accept credit cards (Visa, Mastercard). Please note credit card payments incur a payment processing fee of 1.75% for visa, mastercard. American Express is not accepted.
Credit card details will be held in lieu of a bond. The guest agrees to a pre authorisation of their credit card to be held by Geelong Accommodation Group as a security deposit and they authorise any charges to be charged to this credit card, without notice or demand, in the event of any loss or expense arising from breach of their agreement to rent the property, their occupation of the property or damage to the property.
FINAL PAYMENT -The balance of total tariff is due 7 days prior to arrival, if payment has not already been paid in full.
CANCELLATION FEES –
31 DAYS OR MORE NOTICE
31 days or more notice a $50.00 cancellation fee will apply.
LESS THAN 30 DAYS NOTICE
Cancellations received less than 30 days prior to arrival will forfeit the deposit paid at that time of booking.
7 DAYS OR LESS NOTICE
All cancellations received 7 days or less prior to arrival will be charged the full amount of the booking , no refund shall be given.
ARRIVAL AND DEPARTURE – Check in from 2.00pm and check out is strictly 10.00am on the day of departure. A $30.00 per hour penalty fee will be charged for late check-outs unless prior arrangements have been organised. Late check outs are not available during peak periods or for back to back bookings. Early arrival may be permitted by prior arrangement.
NUMBER OF OCCUPANTS – The number of guests of the rent premises must not exceed the number agreed to with the agent at the time of booking. Termination of the booking may occur if this is breached.
Wedding, Parties, Events: Properties we manage are to be used purely for holiday accommodation only. A charge of $2,000 will be incurred should any type of function be held at the property.
KEYS – Keys, security tokens & remote controls are to be collected from your hostess on your arrival date unless prior arrangements have been made. All guests are responsible for the safekeeping of accommodation keys/remotes/ security swipes and call out fees are payable if a replacement key is required. If keys/remotes/ security swipes to accommodation property are lost or damaged by the guests you are responsible for the cost of full replacement set of keys and garage remotes.
SMOKING – All properties are non-smoking without exception.
CLEANING – The property is to be left as you found it with all dishes washed, dried thoroughly and put away and all food removed from refrigerator and cupboards. Dishwashers are to be left empty. A cleaning charge of $40 per hour will be incurred if this condition is not adhered to.
DAMAGE/REPAIRS/LOSS – As a guest, you are responsible for all damages, breakages and losses incurred during the term of your occupancy. All damages, breakages and losses must be replaced, paid for or made good to the satisfaction of the owner/agent. This includes replacing/recutting lost keys.
TARIFFS – Are current and subject to change without notice. No responsibility is accepted for errors and omissions on the website or verbally.
NOISE/NUISANCE – Immediate termination may apply in the event of unnecessary or excessive noise, nuisance or disturbance caused to neighbouring properties during your occupancy.
PETS – Animals and pets are not permitted inside the property under any circumstances.
PERSONAL PROPERTY – Please remember to take all personal belongings with you upon departure. No responsibility will be accepted by the Agent/Owner for any personal possessions left after departure.
AFTER HOURS ASSISTANCE – For urgent after hours assistance, please call Jenny on 0400 861 446. A call out fee may apply in these circumstances.
BOOKING SIGHT UNSEEN – Every effort is made to keep inventories and photographs up to date however; properties are individually owned and changes made by the owner can be done so without notice.
DOUBLE BOOKING – If a double booking occurs (Note: this is extremely rare but human error can occur), the first booking taken will take precedence and if available, every endeavor will be taken to find you an equivalent property. If we have no properties available, we will do our best to outsource a property if a property cannot be found your deposit will be refunded in full.
- The guest:
- a) Uses and occupies the premises at his/her own risk; and
- b) Indemnifies the owner against liability, which may attach to the owner as a result of injury or loss being personal or proprietary suffered by any person where any injury, damage or loss has been contributed to or caused by any act or occasion of the guest or his/her agent.
Geelong Accommodation Group does not accept liability in contract or tort for any injury, damage, loss, delay, additional expense or inconvenience caused directly or indirectly by force, majeure or other events which are beyond our control or which are not preventable by reasonable diligence on our part including, but not limited to war, civil disturbance, fire, floods, extreme weather, acts of God, acts of Government or of any other authorities, accidents, theft to our failure of machinery or equipment or industrial action. For the avoidance of doubt, the Cancellation Policy applies to cancellation by reason directly or indirectly related to events which are beyond our control including warnings issued by any authorities.