- What is the bedding configuration in each apartment?
Three-bedroom apartments 2 x Queen Bed + 1 x Double Bed or 3x Queen Bed.
Two-bedroom apartments 1 x Queen Bed + 2 x Single Bed or 2 x Queen Bed.
One-bedroom apartments 1 x Queen Bed.
- Does my apartment have bay views?
We have a wide variety of apartments, some with bay views and some without. Please either view individual apartments on the website for more information, or contact us.
- What are the ''check in'' and ''check out'' times?
Check in at 2.00 p.m.
Check out 10.00 a.m. (unless other arrangements have been made)
- How do we gain access to our apartment when we arrive?
You will be supplied with a contact phone number of a hostess who will greet you upon arrival, hand over the keys and help get you settled.
- Are the apartments serviced daily?
Short stay bookings are not serviced, servicing on short stays can be arrange at an additional cost.
Mid - long term bookings may include servicing, please contact to discuss.
- Is all linen provided?
Yes, all apartments come with bed and bathroom linen.
- Is there secure car parking available?
Yes, each apartment has secure undercover carparking available.
- Do the apartments have lifts?
- We have a baby, can you supply a porta cot and high chair?
Yes. Portacot (including linen) and highchairs can be arrange at an additional cost - please make sure you let our team know your needs prior to arrival.
- Can you provide a babysitting service?
No, we are not able to provide this service sorry!
- What happens if I need to cancel?
4 WEEKS OR MORE NOTICE
30 Days or more notice - $50.00 cancellation fee will apply.
LESS THAN 4 WEEKS NOTICE
Less than 30 Days notice - forfeit of deposit paid at that time booking.
LESS THAN 7 DAYS NOTICE
7 Days or less notice - forfeit of the total accommodation fee.
- When and how do I pay?
Booking through our website:
You will be charged 20% of the total accommodation fee as a deposit at the time of booking or you can pay in full at time of making booking. Payment can be made by Visa or Master Card,
Your balance will be automatically charged to the same Visa or Master Card 7 business days prior to your check in date.
Long Term /Corporate Accommodation:
We offer a range of payment options for long term and corporate travelers, please contact directly to discuss the best option for you.